How to Set Up Face ID on BMO App: A Comprehensive Guide

Establishing an additional layer of security for your banking activities is essential in today's digital world, and the Bank of Montreal (BMO) provides such an option - the Face ID. In this article, we will walk through three different ways to set up Face ID on your BMO app using online banking, the mobile app, and by calling customer service.

Setting up Face ID Through Online Banking

Unfortunately, it’s important to note that you cannot directly set up Face ID through BMO's online banking portal. Face ID is a feature that relies on the capabilities of your smartphone rather than the bank's web platform. However, you can activate biometric settings that can enable Face ID through the mobile app. Here’s how you do it:

• Log in to your BMO online banking account.
• Click on 'My Profile' located on the dashboard menu.
• Select 'My Security Settings.'
• Under 'Biometrics,' toggle the switch to 'On.'
• Lastly, a confirmation prompt will be presented, click 'Confirm.'

Once you've activated the biometric settings, you can then proceed to set up the Face ID directly on your mobile device via the BMO app.

Setting up Face ID on BMO Mobile App

For customers using an iPhone X or later models, BMO allows you to enable Face ID for faster and more secure access to your account. Here are the steps to set up Face ID in your BMO app:

• Download and install the latest BMO app from the App Store.
• Open the app and tap on the menu in the top left corner.
• Select 'Settings' from the drop-down menu.
• Under 'Login and Security', tap 'Enable Face ID'.
• Follow the instructions displayed on your screen to allow the BMO app to use Face ID.

You have now set up Face ID successfully on your BMO app. From here, you can open the app just by looking at your device. Remember that you may sometimes be asked to provide your BMO Online Banking password for security purposes.

Setting up Face ID Through Customer Service

If you encounter difficulties setting up your Face ID, don't worry. BMO's dedicated customer service team is there to help. If you prefer, you can call them for assistance in enabling Face ID on your BMO app. Here's how:

• Call BMO’s Contact Centre at 1-800-363-9992.
• After the welcome message, select 'Digital Banking Support.'
• Once connected to a representative, express your desire to activate Face ID on your BMO app.
• The representative will guide you through the process.

The setup process through customer service might take slightly longer, but it allows the representative to help resolve any issues you might encounter and answer any questions you may have about Face ID.

To conclude, BMO offers multiple methods to set up Face ID, allowing clients to choose the most convenient one for them. Remember, your security is paramount, and features like Face ID are there to provide you with a safe and secure banking experience. If you still have problems setting up Face ID, don't hesitate to get in touch with BMO's customer service – they are there to help.