Introduction

At times, seemingly inevitable circumstances may prompt you to cancel a bill payment. This could be due to unexpected financial constraints or simply a mistake made during the transaction. Not to worry, however, as BMO has streamlined procedures to aid in such situations. This comprehensive guide covers the various methods of cancelling a bill payment at BMO, including via online banking, mobile app, or a straightforward phone call to customer service.

Online Banking

BMO’s online banking platform provides an efficient and convenient way to manage your transactions from wherever you are. Here is a step-by-step guide to help you cancel a bill payment:

• 1.Log into your BMO online banking profile using your card number and password.
• 2.Navigate to the 'Payments & Transfers' tab located in the main menu.
• 3.Select 'View Upcoming Payments'.
• 4.Locate the payment you wish to cancel and click on 'Delete'.
• 5.A pop-up box will appear. Confirm the cancellation by selecting 'Yes'.

Do keep in mind that any scheduled payments can only be cancelled before their processing time.

Mobile App

With BMO’s robust mobile app, managing your banking transactions can be as easy as a few taps. Here is how to cancel a scheduled bill payment via the mobile app:

• 1.Launch the BMO mobile app and log in using your credentials.
• 2.Tap on the 'Menu' icon at the top-left corner of your screen.
• 3.Scroll down and tap 'My Bills' under the 'Payments & Transfers' section.
• 4.Select 'Scheduled Payments' to view your scheduled bill payments.
• 5.Select the bill payment you want to cancel and tap 'Delete'.
• 6.Confirm your decision by tapping 'Yes'.

Just like online banking, cancellations are only possible prior to the bill payment processing time.

Call Customer Service

If you prefer a human touch or if you are having trouble with the online channels, BMO’s customer service is always available to guide you through the cancellation process. Here’s how you do this:

• 1.Dial the BMO customer service number, which can be found at the back of your BMO bank card or on their official website.
• 2.Wait on the line until you get connected with a customer service representative.
• 3.Provide them with the required details, such as your account number and the bill payment details.
• 4.Request to cancel the bill payment.

Remember to cross-verify all the details before confirming the cancellation to avoid any errors.

Conclusion

Whether you are computer-savvy or prefer human interaction, BMO provides all these secure channels for all your banking needs. Always understand that all cancellations should occur before the transactions are processed. In such challenging times as these, it is comforting to know you can manage your finances precisely at your convenience. So, whether you choose online banking, the mobile app, or a simple phone call, rest assured that BMO has got you covered.