BMO: How To Cancel an E-Transfer via Online Banking, Mobile App and Customer Service

In today's fast-paced digital world, transferring money is easier than ever before with e-Transfers, especially with the BMO financial group's efficient services. But what if you need to cancel an e-Transfer? Don't stress out! Here, we break down the process in three simple ways: through online banking, via mobile app, and over a phone call to customer service.

Method 1: Canceling an e-Transfer Through BMO Online Banking

Online banking allows you to manage your money from the comfort of your home, the office, or even on-the-go. Here's a step-by-step guide on how to cancel an e-Transfer using BMO's online banking:

• First, log into your BMO Online Banking account using your username and password.
• Look for the section marked "Payments & Transfers" and click on it.
• Select "e-Transfer", followed by "View and Edit Pending Recipients."
• Now locate the pending transfer that you wish to cancel.
• Click on "Cancel" and then confirm your decision.

Note: If the transfer has already been accepted by the recipient, it can't be canceled through online banking.

Method 2: Canceling an e-Transfer Through the BMO Mobile App

With smartphones at our fingertips, banking tasks can be done with a few taps. Here's how to cancel an e-Transfer via the BMO mobile app:

• Begin by logging into your BMO account on the app.
• Select "Interac e-Transfers" from the main menu.
• Under the "Awaiting Deposit" section, select the transaction that needs to be canceled.
• Tap on "Cancel Money Sent" and then confirm.

Remember, mobile app cancellations are also subject to the transaction not having been deposited by the recipient.

Method 3: Canceling an e-Transfer Through BMO's Customer Service

When in doubt or needing a personal touch, you can always rely on BMO's exemplary customer service. Here's how:

• Dial BMO's customer service number, which is 1 (877) 225-5266.
• After the voice prompts, choose the option for banking services.
• Provide the details of your account and the e-Transfer to the representative.
• Ask the representative to cancel the e-Transfer for you.

This method can be particularly useful if the e-Transfer is still unclaimed and you're having difficulty with the online or mobile portal.

Conclusion

At BMO, we understand that you may need to cancel an e-Transfer for various reasons. That's why we offer users various options to do so their way - via online banking, the mobile app, or customer service. Remember, your satisfaction is our number one concern. So, anytime you're in need, reach out to us and we'll guide you through the process!