What to Do When Your RBC App is Not Working?

Are you experiencing issues with your Royal Bank of Canada (RBC) app? You might feel stranded, especially if you rely on digital banking for most of your transactions. Don't worry; you're not alone. Many RBC clients, at some point, encounter hiccups when using the app, but there are several ways to resolve this hurdle. This article will explore how to troubleshoot issues with your RBC app, including exploring alternative options such as online banking and contacting customer service.

An Overview of the RBC App Issues

Before we dive into the troubleshooting processes, it's crucial to understand some common issues that may cause your RBC app to malfunction. These range from technical faults, such as app crashes or slow responsiveness, to connectivity issues and login problems. Knowing what the problem is can help you decide the best course of action.

OPTION 1: Troubleshooting the RBC Mobile App

When the RBC App isn't working as expected, try these steps:

• Restarting your mobile device.
• Confirming you have a stable internet connection.
• Updating the RBC mobile app or your device's operating system.
• Re-installing the app.

OPTION 2: Using RBC Online Banking

If the RBC mobile app continues experiencing issues, you can still access your accounts through RBC Online Banking. Here is how:

• Go to your browser and type www.rbc.com.
• Enter your client card or username followed by your password.
• Now you can navigate through your accounts, make transactions, pay bills, and much more.

Before you panic about your RBC App not working, remember that RBC Online Banking offers all the functionalities that the app does. It's convenient, easy to use, and might even give you a more extensive perspective on your finances.

OPTION 3: Contacting RBC Customer Service

Still can't resolve your RBC mobile app issue? It's time to bring in the experts. RBC provides excellent customer service ready to assist you 24/7.

• Telephone Banking: Call 1-800-769-2511, where a representative will help you.
• Live Chat: Start a live chat with a representative via RBC Online Banking.

While your app's malfunction might be a temporary glitch, it could also be an indicator of a larger problem. Ensure to contact customer service as soon as possible if:

• Your account shows transactions you don't recognize.
• You need to report a lost or stolen card.
• You're not receiving One-Time Passwords (OTPs).

In conclusion, having the RBC App not work can be a significant inconvenience, but remember you have alternatives. RBC Online Banking is a comprehensive platform that provides all the services available on the app, and RBC's dedicated customer service is willing to help you sort out any substantial issues. With these strategies at your disposal, there's no reason to panic next time your app goes on the fritz.