How to Load Your Koho Card: A Comprehensive Guide

With the surge in digitization, Koho has emerged as one of the leading digital banks. Primarily, Koho caters to the millennial market seeking simpler, more direct ways to manage their finances. This article will guide you through the various options - online banking, mobile app, and customer service - for how to load your Koho card. Each section will walk you through a simple step-by-step process to show you just how easy and convenient it can be.

Loading Your Koho Card via Online Banking

Online banking offers the quickest and most direct platform for loading your Koho card. All transactions occur in a secure, user-friendly interface where users can freely manage their accounts. Follow these steps:

• Navigate to your bank's website and log in to your banking account.
• As an account holder, you should be able to see a tab labelled "Transfers".
• In the transfers section, look for "e-Transfers" or something similarly named. The terminologies might vary slightly from bank to bank.
• Once in the e-Transfer section, add Koho as a new recipient. You will need Koho's email, which is etransfer@koho.ca. The security question will be your entire 16(or 14) digit KOHO card's number and the answer should be your CVV code.
• Enter the amount you wish to load on to your Koho card and confirm the transfer.

Loading Your Koho Card through the Mobile App

The Koho mobile app is designed for accessibility, speed and convenience. Installing this application on your Smartphone ensures that you have access to your banking services anytime, anywhere. Here is how you can load your card through the mobile app:

• Open the Koho app on your smartphone or tablet.
• Log into your account using your username and password.
• On the main dashboard, select the 'Load Your Koho Card' option.
• Enter the amount which you wish to load on to the card.
• Confirm the transaction and you should see an instant update of your balance.

Call Customer Service

For those who prefer a more personal touch or perhaps need additional assistance, Koho's dedicated customer service team is eager to help. Loading your Koho card via telephone provides another safe and straightforward method. Here's how:

• Find the Koho customer service number from the website or the back of your card. The customer service number is usually a toll-free number.
• Call the number and navigate through the automated options until you are able to speak to a ‘live’ representative.
• Be prepared to provide personal identification questions to confirm your identity.
• Once confirmed, inform the representative that you wish to load your Koho card. They will provide instructions and guide you through the process.

Conclusion

Whether you prefer to add money to your Koho card through online banking, the mobile app or a phone call to customer service, the process is quick and intuitive. As digital banking continues to evolve, Koho remains committed to providing flexible, easy-to-use options, ensuring loading your card is a seamless process.