How to Close Your Koho Account: A Comprehensive Guide

Whether you're considering switching to another banking provider, or simply want to streamline your financial portfolio, closing your Koho account might be on your agenda. But how does one go about it without running into any hitches? Here, we provide a detailed guide on how to close your Koho account via online banking, the mobile app, or by contacting customer service.

Option 1: Online Banking

Given the convenience and accessibility of digital banking, the online platform is often the preferred choice for most users. Here's a step-by-step guide on how to proceed with account closure.

1. Start by logging into your Koho online banking account using your username and password.
2. Once you're successfully logged in, navigate to the 'settings' or 'account' section of your profile.
3. In this section, you should be able to locate an option labelled 'close account' or 'delete account'.
4. Follow the prompt instructions to complete the process.

Remember, each transaction might take a few days to clear, so ensure there are no pending transactions before proceeding with the account closure.

Option 2: Mobile App

If you find on-the-go mobile banking more convenient, you can close your account through the Koho banking app. Here's how.

1. Open the Koho Mobile Banking app on your smart device.
2. Login to your account.
3. Navigate to the 'More' section found at the bottom of the home page.
4. Under 'More', select 'Settings' followed by 'Account Settings'.
5. Look for an option named 'Close my account' and follow the prompts to complete the process.

Keep in mind that the mobile platform might have some delays, depending on network strength and speed. Always ensure you receive a confirmation message before uninstalling the app.

Option 3: Customer Service

If the above self-service methods don't work for you, consider opting for a manual process via the customer service route. Here's how:

1. Scan the back of your Koho card to find the customer service number. Alternatively, visit the contact us section on their website.
2. Call the number and hold the line until a personnel attends to you.
3. Clearly state your request to close your account. They'll likely ask you for some identifying information for verification purposes.
4. Follow the instructions provided by the customer service representative to complete the process.

Always ask for a confirmation number or email as a record of your request.

In summary, closing your Koho account is a straightforward process, whether you choose to do it through online banking, their mobile app, or customer service. Make sure to clear any outstanding transactions and check your account balance before proceeding.

Choosing the right banking partner for your needs is essential, and if you're moving on from Koho, we wish you all the best in your financial journey.