How to Cancel an E-Transfer on Koho: A Comprehensive Guide

In the ever-evolving world of digital banking, managing your finances is easier than ever before. But despite the convenience, there might be moments when you need to reverse a transaction, such as an e-transfer. In this article, we will explore the various ways to cancel an E-Transfer on Koho via online banking, through the mobile app, and by contacting customer service.

How to Cancel an E-Transfer via Koho’s Online Banking

The recurring updates and ease of use make Koho's online banking platform a reliable tool for managing your transactions. Follow these steps to cancel an E-Transfer:

• Log in to your Koho account and navigate to the 'My Transactions' section.
• Search for the E-Transfer you wish to cancel. It should still be in the 'pending' state for cancellation.
• Click on the E-Transfer, and a new window will open displaying the details.
• Click on the 'Cancel Transfer' button and confirm your action. The funds will be credited back to your account.

Note: The ability to cancel depends on whether the recipient has deposited the e-transfer. If the transaction is no longer pending, cancellation may not be possible.

How to Cancel an E-Transfer via Koho’s Mobile App

Why limit yourself to a desktop when you’ve got control right in your pocket? Koho's mobile app offers the same functionalities as the online platform. Here's how to cancel an E-Transfer on the go:

• Open the Koho app and sign in to your account.
• Under the ‘Recent Transactions’ section, identify the e-transfer you want to cancel. It should indicate ‘pending’.
• Tap on the e-transfer. An ‘E-Transfer details’ screen will appear.
• Select ‘Cancel Transfer,’ and then confirm. The funds will be refunded to your account immediately.

Remember, the conditions for canceling an e-transfer in the app are the same as for online banking: the transfer must still be in the ‘pending’ state.

How to Cancel an E-Transfer by Contacting Koho’s Customer Service

If you are unable to cancel the E-Transfer through the online banking platform or mobile app, you can seek assistance from Koho’s Customer Service. They bring a personal touch and unparalleled support to the table.

• Review your e-transfer details to provide accurate information regarding your transaction.
• Contact Koho's customer service number (found on their website) or send a message via their live chat feature.
• Explain the situation to the representative. Make sure to provide all necessary details for a faster resolution.
• Follow the instructions given by the customer service representative to cancel the e-transfer.

In conclusion, Koho offers multiple avenues for canceling an e-transfer. Remember to act promptly – e-transfer cancellations can only be done while the transaction is still pending. If you face any difficulties, don't hesitate to reach out to Koho's customer service team for assistance.