Closing Your Koho Account: A Comprehensive Guide

In our increasingly digital age, managing our banking needs from the comfort of our homes has become the norm. Koho, Canada's popular fintech startup, has been instrumental in this shift, offering hassle-free, online banking services. However, if you decide to close your Koho account, you may feel flustered not knowing where to start. Don't worry, we've got you covered. Here's a detailed guide on how to close your Koho account through online banking, mobile app, or by directly calling customer service.

Closing Your Koho Account through Online Banking

Before we get started, please ensure you have emptied all the funds in your account, as Koho does not transfer funds when you close your account. Now, follow these steps:

• Log in to your Koho account through its website.
• In the top-right corner, click on the account settings icon.
• Select "Close account" from the drop-down menu.
• Follow the prompts to close your account.

Remember, once you have closed your account, you cannot reactivate it and will need to create a new one for any future purposes.

Closing Your Koho Account Using the Mobile Application

If you prefer to use mobile apps for banking, Koho's intuitive mobile app can help you close your account in a few simple steps:

• Log in to the Koho app on your mobile device.
• Tap on the profile icon at the top-right corner.
• Scroll down and tap on ‘Account Management’
• Then select 'Close Account' and follow the instructions provided.

Just like with online banking, ensure your account balance is zero before closing, as Koho does not transfer remaining funds.

Contacting Koho Customer Service to Close Your Account

If you'd rather speak to a human and have them guide you through the process or address any concerns you may have, you can choose to close your Koho account by calling their customer service. Keep your account information handy before making the call.

• Call Koho customer service at 1-855-564-6999.
• Inform the customer care representative that you would like to close your account. They will need your account information to verify your identity.
• Follow the instructions given by the representative to close your account.

Remember, the customer service route may be a bit slower as you may have to wait in queue, but it's an excellent option if you prefer one-on-one interaction.

Final Thoughts

Whether through online banking, the mobile app, or customer service, closing your Koho account is a straightforward process when you know what steps to follow. Be sure to double-check everything, especially that your account balance is empty, to ensure a hassle-free experience. Hopefully, this guide will make the process feel like less of a chore, easing your digital banking journey.